Ensurance is Audi's free accident and repair cover.

Ensurance guarantees that your vehicle will be repaired at an Audi Approved Repairer, by Audi Trained Technicians, who will only use genuine parts and paints.

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Free accident and repair cover for three years.

Ensurance works alongside your existing comprehensive motor insurance policy, no matter who you are insured with, to help get your Audi back on the road if it has been damaged in an accident or stolen. Ensurance is designed for anyone driving an Audi, regardless of the age of your vehicle.

If the unexpected was to happen, a dedicated Claims Manager will look after your claim from start to finish. They will liaise with your motor insurer, any third parties, and the Audi approved repairer throughout the claims process on your behalf.

Benefits of Ensurance

  • Guaranteed use of an Audi Approved Repairer and Audi Trained Technicians
  • Repair using only Audi Genuine Parts
  • Receive a Repair Guarantee, which includes a two year warranty for genuine parts
  • Legal Expenses Cover to help recover any uninsured losses

To benefit from Ensurance, activate your free cover now

In the event of an accident please remember to call us first on 0333 043 3780. You can report an incident 24 hours a day, regardless of whose fault it was. Alternatively you can report the incident via the online claims notification form, or via the Audi Insurance app.

Please view our FAQs if you have any further questions about Ensurance or call us on 0333 043 3780.

To download a copy of the Audi Ensurance cover booklet simply click on the appropriate link below.

Audi Ensurance Cover Booklet

For Ensurance cover activated from October 2017

File size

534kb

Change of provider details

For Ensurance cover activated from October 2016

File size

94kb

Audi Ensurance Cover Booklet

For Ensurance cover activated from October 2016

File size

1.4mb

Audi Ensurance Cover Booklet

For Ensurance cover activated from April 2014

File size

1.7mb

Ensurance is Audi's free accident and repair cover, which works alongside your main motor insurance policy to help you if your car is damaged in an accident or stolen.

If the unexpected was to happen, a dedicated Claims Manager will look after your claim from start to finish - liaising with your motor insurer, any third parties, and our Audi Approved Repairers.

You can report an incident 24 hours a day, regardless of whose fault it was.

Ensurance guarantees that your vehicle will be repaired at an Audi Approved Repairer, by Audi Trained Technicians, who will only use genuine parts and paints. Subject to availability the repairer will provide you with access to a courtesy car to get you back on the road.

Ensurance also provides you with Legal Expenses Cover to recover any uninsured losses caused as a result of a road accident which results in damage to your vehicle, or injuries to you.

Ensurance is designed for anyone driving an Audi, regardless of the age of your vehicle or whether it is new or used. We have created Ensurance to guarantee you receive great customer service and all the help you need if your car is damaged in an accident or is stolen.

As an Audi Motor Insurance customer you already receive a guarantee that your vehicle will be repaired in an Audi Approved Repairer, by Audi Trained Technicians, using only genuine Audi parts and paints.

Ensurance provides the following additional benefits:

  • Dedicated Claims Manager to manage your claim from start to finish
  • Report a claim online or via the Audi Insurance app
  • Online repair tracker

Ensurance is available free of charge to all Audi customers. We have designed Ensurance to provide you with great service when you need it the most. Activate your Ensurance cover now.

Ensurance covers you and your vehicle for three years.

Ensurance can be activated at any time, whether your vehicle is new or used. Click here to activate Ensurance now.

Your Confirmation of Cover will be sent to the email address you provided when activating your cover. If you haven't received your Confirmation of Cover within 24 hours of activating Ensurance please call us on 0333 043 3780, so we can arrange for a copy to be sent to you.

Click on the following links to download the Audi Insurance iPhone app or the Audi Insurance Android app.

Once you have activated your cover all you need to do to benefit from Ensurance is tell us first if you are involved in an accident or your car is stolen, regardless of whose fault it was. You can do this 24 hours a day by calling 0333 043 3780, alternatively you can use our online claim notification form or via our Audi Insurance app. We will manage your claim from start to finish - liaising with your motor insurer, any third parties, and our Audi Approved Repairers.

After you make us aware of an accident, if required, we will arrange for your vehicle to be recovered and taken to an Audi Approved Repairer.

Your vehicle will be repaired at an Audi Approved Repairer, by Audi Trained Technicians who will only use genuine parts and paints.

Subject to availability we will make sure that you are provided with access to a courtesy car for the duration of the repair. If you were not at fault and there is a traceable third party motor insurer for the other vehicle(s) involved in the incident, we may at our discretion pay for and supply you with a hire car more suitable to your needs.

Ensurance also provides you with Legal Expenses Cover to help you recover uninsured losses and costs from the person responsible for causing a vehicle collision that results in damage to your vehicle, or injuries to them.

If the unexpected does occur please remember to call us first on 0333 043 3780. Alternatively you can report the incident to us via the online claims notification form, or via the Audi Insurance app. The app is available on iOS and Android.

Ensurance provides a guarantee that your vehicle will be repaired within our approved network by Audi Trained Technicians who will only use genuine parts and paints, this is a promise that you are unlikely to receive from your current motor insurance provider.

The majority of insurers want to repair your vehicle as cheaply as possible using their preferred repairer network; however they cannot guarantee that your vehicle will be repaired to Audi standards.

It is your legal right to choose where your vehicle is repaired, and by calling us first a dedicated Claims Manager will liaise with your insurer on your behalf to ensure that your vehicle is repaired at an Audi Approved Repairer, by trained technicians, using only genuine parts. If this costs more than your motor insurance provider is willing to pay, we'll pay the difference – with no cost to you.

There is no limit to the number of claims you can make during your three year cover.

Audi Approved Repairers are independent paint and body centres that have been authenticated by Audi. These repairers have to meet Audi standards and their technicians are trained to know your vehicle inside out.

Audi Approved Repairers are committed to ensuring that the repairs to your vehicle are completed to the highest standards and are in line with the Audi Approved Repair methods. In repairing your vehicle, only Audi Genuine Parts will be fitted, meaning that your Audi remains a Audi.

After your vehicle is repaired you will be receive a Repair Guarantee. This guarantee provides a two year warranty for parts and a three year warranty for workmanship and paintwork.

Using only genuine Audi parts and paints for your vehicle's repair helps to provide optimal vehicle performance and fuel economy. Audi genuine parts are manufactured to meet strict quality standards and can contribute to maintaining your vehicle's safety and resale value.

After your vehicle is repaired at an Audi approved repairer you will receive a Repair Guarantee, which includes a two year warranty for genuine parts.

Most insurers will aim to use their preferred repairer network, who may repair your vehicle using non-genuine parts. The use of inferior parts can cause damage to your vehicle and may also compromise your safety and that of your passengers.

You may cancel your Ensurance cover at any time. Ensurance is a free service, so if you choose to cancel your Ensurance cover you will not be entitled to any refund.

Please telephone 0333 043 3780 so we can update your details.

You can transfer your existing Ensurance cover if you change your car to another Audi vehicle. Simply call us on 0333 043 3780 – we'll make the changes and issue you with an updated Confirmation of Cover.

You can contact us by calling 0333 043 3780 or emailing customerservices@audi-ensurance.co.uk.

If you wish to make a complaint about our product or service you can call us on 0333 043 3780, or write to us at:

Audi Ensurance Customer Satisfaction Manager 
PO Box 869 
Warrington 
WA4 6LD