Audi | Claims

Step 1
Insurance information
Step 2
You and your car
Step 3
What happened
Step 4
Additional info
Step 5
Summary

Please enter the details below to begin your claim

Registration number

Please enter your registration number

What’s happened to your Audi?

Ensurance policy number

Please enter Valid policy number

Who is your motor insurer?

Please enter the motor insurer details

Motor insurance policy number

Please enter Valid policy number

Is the vehicle still drivable?

Yes

Please provide the vehicle's current location

House/building number

Please enter a valid house/building number

Address line 1

Please enter your address

Address line 2

County

Postcode

Please enter valid postcode

Please enter your details below

Title

Please enter your title

First name

Please enter your first name

Surname

Please enter your surname

House/building number

Please enter a valid house/building number

Address line 1

Please enter your address

Address line 2

County

Postcode

Please enter your postcode

Preferred telephone number

Please enter your contact telephone number. We will only use this to contact you about your claim.

Please enter your telephone number

Vehicle model

Please enter a valid vehicle model

Vehicle registration

Please enter a valid vehicle registration

Were you the driver at the time of the accident?

We will need to speak to the driver at the time of the accident if we need any further information to process your claim.

Yes

Please enter the drivers details below

Title

First name

Surname

House/building number

Address line 1

Address line 2

County

Postcode

Preferred telephone number

If you would prefer to talk to an advisor, please call 0333 043 3780, we're happy to take all the information over the phone.

Important note: Please use the above ‘back’ button if you wish to review or update the previous step. Using the back button on your web browser will navigate you away from this page and you will lose any details that you have already entered.

Please provide as much information as possible about the incident

When did the incident occur?

Incident location

Please provide as much information as possible about the location.

Time of incident

Please state the time the incident happened.

Brief description of the incident

Please provide as much information as possible about the incident.

Damage list

Please select the areas of the vehicle which have been damaged/affected using the tick boxes provided.

If you would prefer to talk to an advisor, please call 0333 043 3780, we're happy to take all the information over the phone.

Please provide as much information as you can regarding other people involved, and any witnesses.

Third Party Driver information

Title

First name

Surname

House/building number

Address line 1

Address line 2

County

Postcode

Preferred telephone number

Vehicle registration

Vehicle make

Vehicle model

Insurance company

Policy number

Witness information

Title

First name

Surname

House/building number

Address line 1

Address line 2

County

Postcode

Preferred telephone number

Independent witness

If you would prefer to talk to an advisor, please call 0333 043 3780, we're happy to take all the information over the phone.

Please review the details of your claim below. You can update any details by selecting the button below each section before submitting your claim.

Claim

Registration number	{{$.regPlate}}
Ensurance policy number	{{$.ensurancePolicyNumber}}
Motor insurer	{{$.comprehensiveMotorInsurer}}
Motor insurance policy number	{{$.comprehensiveMotorInsurancePolicyNumber}}
Type of incident	{{ SC.TypeOfAccident() }}

Vehicle

Is the vehicle still drivable	{{$.isVehicleDrivable \| yesNo}}

Vehicle Location Details

House/building number	{{$.vehicleLocationDetails.houseNameNumber}}
Address line 1	{{$.vehicleLocationDetails.addressLine1}}
Address line 2	{{$.vehicleLocationDetails.addressLine2}}
County	{{$.vehicleLocationDetails.county}}
Post code	{{$.vehicleLocationDetails.postcode}}

Your Address

Title	{{$.personalDetails.title}}
First name	{{$.personalDetails.firstName}}
Surname	{{$.personalDetails.surname}}
House/building number	{{$.personalDetails.houseNameNumber}}
Address line 1	{{$.personalDetails.addressLine1}}
Address line 2	{{$.personalDetails.addressLine2}}
County	{{$.personalDetails.county}}
Post code	{{$.personalDetails.postcode}}
Preferred telephone number	{{$.personalDetails.telephoneNumber}}
Vehicle make	Audi
Vehicle model	{{$.personalDetails.vehicleModel}}
Vehicle registration	{{$.personalDetails.vehicleRegistration}}
Were you driving at the time of the incident?	{{$.claimantWasDriving \| yesNo }}

Driver Details

Title	{{$.driverDetails.title}}
First name	{{$.driverDetails.firstName}}
Surname	{{$.driverDetails.surname}}
House/building number	{{$.driverDetails.houseNameNumber}}
Address line 1	{{$.driverDetails.addressLine1}}
Address line 2	{{$.driverDetails.addressLine2}}
County	{{$.driverDetails.county}}
Post code	{{$.driverDetails.postcode}}
Preferred telephone number	{{$.driverDetails.telephoneNumber}}

About the incident

Incident date	{{$.incidentDate}}
Incident location	{{$.incidentLocation}}
Time of incident	{{$.incidentTime}}
Brief description of the incident	{{$.incidentDescription}}

Third Party Driver information

Third Party Driver

Title	{{thirdParty.title}}
First name	{{thirdParty.firstName}}
Surname	{{thirdParty.surname}}
House/building number	{{thirdParty.houseNameNumber}}
Address line 1	{{thirdParty.addressLine1}}
Address line 2	{{thirdParty.addressLine2}}
County	{{thirdParty.county}}
Postcode	{{thirdParty.postcode}}
Preferred telephone number	{{thirdParty.telephoneNumber}}
Vehicle registration	{{thirdParty.vehicleRegistration}}
Vehicle make	{{thirdParty.vehicleMake}}
Vehicle model	{{thirdParty.vehicleModel}}
Insurance company	{{thirdParty.insuranceCompany}}
Policy number	{{thirdParty.insurancePolicyNumber}}

Witness information

Witness

Title	{{witness.title}}
First name	{{witness.firstName}}
Surname	{{witness.surname}}
House/building number	{{witness.houseNameNumber}}
Address line 1	{{witness.addressLine1}}
Address line 2	{{witness.addressLine2}}
County	{{witness.county}}
Postcode	{{witness.postcode}}
Preferred telephone number	{{witness.telephoneNumber}}
Independent witness?	{{witness.isIndependent == "Y" ? "Yes" : "No"}}

Call Back

When would you like us to call you back?

Within an hour on my preferred number
Within an hour on a different number
Next day, during normal working hours
Next day, after 6pm
(or at a later time, please indicate earliest time)

Driver name	{{proclaimResult.DriverName}}
Vehicle registration	{{proclaimResult.VehicleReg}}
Current status	{{$.claimStatus[proclaimResult.ClaimStatus]}}
Vehicle make	{{proclaimResult.VehicleMake}}
Vehicle model	{{proclaimResult.VehicleModel}}

Centre name	{{proclaimResult.RepairerName}}
Repair address	{{proclaimResult.RepairerAddress1}} {{proclaimResult.RepairerAddress2}} {{proclaimResult.RepairerAddress3}} {{proclaimResult.RepairerPostCode}}

Accident date	{{proclaimResult.AccidentDate}}
Date accident reported	{{proclaimResult.DateAccidentReported}}
Date estimate authorised	{{proclaimResult.DateEstimateAuthorised}}
Estimated completion date	{{proclaimResult.EstimatedCompletionDate}}
Date vehicle returned	{{proclaimResult.DateVehicleReturned}}

How to make
a claim

Car Insurance

Extended Warranty

Ensurance

Gap Insurance

Ensurance
repair tracker

Ensurance claims
notification

Paint and body
centre locator

Please enter your claim number and registration to track your repair.

Personal details

Repairer details

Repair progress

Please enter the details below to begin your claim