Cookie Policy

About cookies

A cookie is a small file, typically of letters and numbers, downloaded on to a device (such as a PC) when the user accesses certain websites. They are widely used to make websites work, or run more efficiently, as well as provide information to the website owner.

Our Cookie Policy

Please note that cookies can't harm your computer and the cookies we use do not hold any personally identifiable data, unless you provide your permission. Whilst some cookies are necessary, others allow us to enhance your experience, personalise content and advertisements (across your devices), and provide insights into how the site is being used.

We have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to provide additional products and services. If you'd like to opt out, please go to the Network Advertising Initiative website (please note that by clicking this link, a new window will open and Volkswagen Financial Services is not responsible for the content of external websites).

Cookie settings

For our sites to operate correctly, you need to have cookies enabled. If you decide not to enable cookies, you can still browse the site, but many key features will not be available. Most web browsers have cookies enabled, but if you wish to turn them off please use your browsers Help function.

At any time you can change your web browser settings to reject or delete cookies that have already been saved on your computer. This can be done by using the 'Delete History' options found in the menu-bar within your web browser. However, this will prevent some parts of the website from working correctly on your computer.

For specific information about how cookies are handled on your own PC or Internet-enabled device, or how you control the use of cookies, you will need to consult the user guides or instructions held within your PC device operating instructions.  Alternatively, you can visit the user help instructions held within your specific Internet browser software itself.

Further cookie information

For more information you can visit www.allaboutcookies.org which fully details how they operate. This is a fully independent consumer help website.

List of cookies

We use the following cookies:

  • Necessary: These enable core functionality. Our website cannot function properly without these cookies, and they can only be disabled by changing your browser preferences (please note if disabled our website may not work or show correctly on your device).
  • Analytics:These collect information that is used in aggregate form; they allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example, by making sure users more easily find the information required and to enhance features. This site uses Adobe Experience Cloud. Adobe's privacy policy can be found here: https://www.adobe.com/uk/privacy/experience-cloud.html.
  • Functionality:These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
  • Targeting cookies:These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Marketing and personalisation

Third party vendors

We use third party cookies to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our site and on other sites that you visit on any of your devices where you’ve accepted marketing cookies. Please note that if you disable these, you will still see adverts but they won't be specifically tailored to you and your interests.

The third-party vendors, including Google and Adobe, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to tailor our marketing messages and continue to market our services to those who have shown interest in our service. We are not collecting any identifiable information through the use of Google’s or any other third party marketing service.

To opt out of third-party vendor's use of cookies, you can visit The Network Advertising Initiative opt-out page: https://optout.networkadvertising.org.

Customer Engagement Platform

In addition to these third party vendors, we operate a Customer Engagement Platform (“CEP”) which uses personal and/or cookie data for profiling purposes to help identify you, so that we can show you targeted and personalised marketing content, both on our website, applications, via email (where you have consented to marketing) and in other contexts, such as on other websites or through other marketing channels.

You can find more information about the individual cookies we use and the purposes for which we use them in the list below:

Cookie Name Purpose When are cookies set on visitor's device/PC? Expiry Time of Cookie
visid_incap_{UNIQUE ID}
 Provides cloud-based website security services. At initial point of site visit 12 months
incap_ses_{UNIQUE_ID}
 Used for DDoS Protection and Web Application Firewall to relate HTTP requests to a specific session. At initial point of site visit Session
CookieControl Adobe cookie settings. At initial point of site visit 3 months
AMCV_{UNIQUE ID}%40AdobeOrg Used to store visitor IDs and other information to identify a unique visitor over multiple visits to the website. At initial point of site visit Session
AMCVS_{UNIQUE ID}%40AdobeOrg Session cookie used to establish and continue a session on the site. At initial point of site visit Session
Adobeujs-optin Adobe Analytics Cookie - This stores your cookie preferences for Adobe. When analytics cookies accepted 12 months
mbox Adobe Target Cookie - Enable us to collect data on A/B tests we run on the website. When analytics cookies accepted 2 years
ev_sync_dd Adobe Target Cookie - This stores the date any tests on the website are to be performed. When analytics cookies accepted 30 days
everest_g_v2 Adobe Target Cookie - This stores the browser and surfer ID. When analytics cookies accepted 2 years
demdex Adobe Audience Manager cookie - This cookie sets a unique ID to your visit to help with segmentation, modelling and reporting. When analytics cookies accepted 180 days
dextp Adobe Audience Manager cookie – This cookie sets a time stamp so it knows the last time it made a record of the data. When analytics cookies accepted 180 days
B1P To enable use of multiple servers to speed up access to the site. At initial point of site visit Session
ASP.NET_SessionId Identifies your session as you browse. At initial point of site visit Session
VISITOR_INFO1_LIVE YouTube cookie. On pages with videos 6 months
YSC YouTube cookie. On pages with videos Session
NID Remembers user preferences. The NID cookie contains a unique ID that Google uses to store your preferred settings and other information, including your preferred language (e.g., English), how many search results you want displayed per page (e.g., 10 or 20), and whether you want Google SafeSearch filtering enabled. When marketing cookies are accepted. 5 months
SEARCH_SAMESITE This cookie is used to prevent the browser from sending this cookie along with cross-site requests. On pages with maps 5 months
ANID Google uses cookies for advertising that we display at various locations on the web. When marketing cookies are accepted. 12 months
SOCS This cookie is set by Google to store a user’s state regarding their cookies choices. On pages with maps 13 months
DV This cookie is set by Google to track and collect data to deliver and retarget ads. On pages with maps Varies
_GRECAPTCHA Used by Google reCAPTCHA for risk analysis and spam protection. On pages with forms 6 months
SIDCC Security cookie. When marketing cookies are accepted 12 months
SAPISID, SID, SSID Manage user sessions and store Google account information. When marketing cookies are accepted 2 years
DSID Used for ad personalization, security, and tracking. When marketing cookies are accepted 2 weeks
__Secure-1PSID Used for ad personalization, security, and tracking. When marketing cookies are accepted 6 months
__Secure-1PAPISID Used for ad personalization, security, and tracking. When marketing cookies are accepted 12 months
__Secure-1PSIDCC Used for ad personalization, security, and tracking. When marketing cookies are accepted 6 months
__Secure-1PSIDTS Used for ad personalization, security, and tracking. When marketing cookies are accepted 12 months
__Secure-3PAPISID Used for ad personalization, security, and tracking. When marketing cookies are accepted 12 months
__Secure-3PSID Used for ad personalization, security, and tracking. When marketing cookies are accepted 6 months
__Secure-3PSIDCC Used for ad personalization, security, and tracking. When marketing cookies are accepted 12 months
__Secure-3PSIDTS Used for ad personalization, security, and tracking. When marketing cookies are accepted 12 months
__Secure-ENID Used for ad personalization, security, and tracking. When marketing cookies are accepted 12 months
APISID Used to collect visitor information for videos hosted by YouTube on maps integrated with Google Maps. When marketing cookies are accepted 2 years
HSID Settings of the cookie consent. Can come from different products e.g. Google Account, YouTube, Maps. When marketing cookies are accepted 2 years
CONSENT Settings of the cookie consent. Can come from different products e.g. Google Account, YouTube, Maps. When marketing cookies are accepted 2 years
IDE Google also uses cookies for advertisements that it displays at various locations on the web. Google‘s most important cookie for advertising preferences for non-Google sites is called "IDE". When marketing cookies are accepted 12 months
1P_JAR Google advertising cookie used for user tracking and ad targeting purposes. When marketing cookies are accepted 1 month
ID Used by Google for different Google products and is described here below advertising. When marketing cookies are accepted Session
OPG Used by Optical Gaging Products (OGP) to track and analyse website usage to improve the website's performance. When marketing cookies are accepted 30 days
OPGC Stores whether cookies were accepted for Google products like Maps or Gmail. When marketing cookies are accepted 30 days
OPT_OUT Stores whether users have agreed to interest-based advertising by Google. When marketing cookies are accepted 30 days
OTZ Stores the time zone of each user for Google. When marketing cookies are accepted 30 days
S Google uses so-called ‘session state cookies’ to help improve their services, in order to improve their users’ browsing experience. When marketing cookies are accepted Session
_fbp This cookie identifies browsers for the purposes of providing advertising and site analytics services. When marketing cookies are accepted 90 days
c_user The c_user cookie contains the user ID of the currently logged in user. When marketing cookies are accepted 12 months
cppo Statistics purpose. When marketing cookies are accepted 90 days
datr To identify the web browser being used to connect to Facebook independent of the logged in user. When marketing cookies are accepted 2 years
dpr This cookie identifies how content is loaded on the screen (e.g. ratio and dimension of browser window). When marketing cookies are accepted 7 days
presence To contain the user’s chat state. When marketing cookies are accepted Session
sb This cookie securely identifies the browser. When marketing cookies are accepted 2 years
spin Statistics purpose. When marketing cookies are accepted 1 day
usida Set by Facebook to aid with their functionality. When marketing cookies are accepted Session
wd This cookie stores the browser window dimensions and is used by Facebook to optimise the rendering of the page. When marketing cookies are accepted 7 days
xs Stores the session number and if the user has enabled the secure browsing feature. When marketing cookies are accepted 12 months
__gads Used to help advertisers determine how many times users who click on their ads end up taking an action on their site. When marketing cookies are accepted 13 months
pm_sess Prevent malicious sites acting without a user’s knowledge and as if they were that user. When marketing cookies are accepted 30 minutes
pm_sess_NNN Prevent malicious sites acting without a user’s knowledge and as if they were that user. When marketing cookies are accepted 30 minutes
aboutads_sessNNN Allow users to interact with a service or site to access features that are fundamental to that service. Used to authenticate users, prevent fraud, and protect users as they interact with a service. When marketing cookies are accepted 30 minutes 
FPAU Used for analytics to help collect data that allows services to understand how users interact with a particular service. When marketing cookies are accepted 90 days
AID Google users cookies for adverts that are shown at various locations on the internet. When marketing cookies are accepted 13 months
TAID Google users cookies for adverts that are shown at various locations on the internet. When marketing cookies are accepted 14 days
FPGCLDC Used to help advertisers determine how many times users who click on their ads end up taking an action on their site. When marketing cookies are accepted 90 days
_gcl_dc Used to help advertisers determine how many times users who click on their ads end up taking an action on their site. When marketing cookies are accepted 90 days
_gcl_au Used to help advertisers determine how many times users who click on their ads end up taking an action on their site. When marketing cookies are accepted 90 days
FLC Google users cookies for adverts that are shown at various locations on the internet. When marketing cookies are accepted 10 seconds
RUL Used for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at http://g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads. When marketing cookies are accepted 12 months
TEAL To improve the browsing experience on its website. When marketing cookies are accepted 12 months
s_cc Set by Adobe Analytics to determine if a browser has cookies enabled. At initial point of site visit Session
AEC Prevents malicious sites from acting on behalf of a user without their knowledge. When marketing cookies are accepted 5 months